Biography
Biography: Diann L Martin
Abstract
The field of healthcare is ripe for conflict and nurses are regularly facing conflict from all sides. Under the name of incivility or lateral violence, conflict has been recognized as a major source of organizational and individual problems in nursing practice. Patients are worried, physicians are harried, family panic and nurses are stressed. Conflict is inevitable, but it does not need to escalate or result in violence or incivility. This presentation will explore the issue of conflict and what factors and beliefs contribute to conflict, including limiting beliefs among the involved individuals. A group of common reactions and responses to conflict will be reviewed. Methods and steps to mitigate or de-escalate the problems associated with conflict will be presented along with 10 strategies that you can apply immediately in your work setting. Case examples and experiences with conflict in nursing practice will be examined and analyzed. Finally, some of the possible benefits of conflict will be suggested.
Objectives
Identify common sources of conflict in nursing practice
Describe a variety of reactions and responses to conflict in healthcare
Apply strategies that can effectively de-escalate conflict
Discuss how and when conflict can be useful in an organization