Biography
Biography: Joy Baldridge
Abstract
Effective Communication Skills – “Can you hear me now?!” In this dynamic session you will learn how to clearly get your
message across and understand what is being communicated to you both verbally and nonverbally. There is nothing like
clear communication to enhance productivity and foster good relationships.
CLEAR COMMUNICATION
• How to get your message across clearly
• How to understand the content and intent of a message
• Be brief, be genuine and be gone
• Have a Purpose, Agenda and Time Limit for meetings
• Avoid or minimize distractions
• The Primacy/Recency Effect: Making the first and last things you say have impact
• Be patient and nonjudgmental
TYPES OF EFFECTIVE COMMUNICATION
• Face-to-face, Email, Telephone, Voicemail, IM, Conference Calls, Web X, Group Meeting
• How to use the various communication modes well
• Understand when to use each mode effectively
• Benefits of “standup meetings”
NONVERBAL COMMUNICATION
• Body Language – Learn the 25 most common interpretations of body language
• Facial Expressions – Discover how to be aware of reading facial expressions
• Stance – What the way you stand says about you and your message
• Dealing with silence with ease
• Sending listen cues
PREVENT MISCOMMUNICATION
• Be aware of how to avoid unnecessary conflict
• Learn to ask clarify questions
• Respond vs. reacting – or over reacting
• Gain confidence in the way you get your message across
• Summary, action plan and assignment